A reputation workflow should make it easier to request genuine feedback, notice new reviews, and put a responsible human response process in place. It should not manufacture praise or suppress criticism.
Many service businesses complete good work but do not have a consistent, documented process for requesting authentic feedback after an eligible job. A responsible workflow makes the timing, routing, approvals, and response ownership visible without review gating or artificial incentives.
We build a workflow that can route approved review requests after eligible jobs, monitor selected platforms, and alert the right person when a response needs attention. The process is designed around authentic feedback, clear ownership, and the platforms your business actually uses.
Automated SMS and email review requests fire within 2 hours of job completion — when satisfaction is highest.
Requests are timed for maximum response rate — not sent at 11pm or during business hours when customers are busy.
Requests direct customers to Google, Facebook, or industry-specific platforms based on your priority.
Get instant alerts when new reviews are posted so you can respond quickly — especially to negative ones.
Pre-written response templates for positive and negative reviews that you can send in one click.
Track your rating trend, review volume, and response rate across all platforms in one dashboard.
We assess your current ratings, review volume, and response history across all platforms.
We connect your job management system or CRM to trigger review requests automatically after job completion.
We write your review request messages — personalized, compliant, and optimized for response rate.
Monthly reputation reports track your rating growth, review volume, and any issues that need attention.
Free Diagnostic Tool
The AI Profit Leak Audit™ is a seven-system self-guided planning exercise. It helps you identify operational handoffs, ownership questions, and workflow gaps worth validating before selecting a tool. Any financial figure uses supplied assumptions and is not a verified loss or promised result.
The right fit depends on the workflow, the people responsible for it, customer expectations, existing systems, and the safeguards needed. A practical review should come before selecting a tool or making a financial estimate.
We map the current workflow, define approved information and escalation points, then test a focused pilot with the team that will operate it. The next step is decided from real operating feedback—not a promised result.
No. Automation can support routine, defined steps. Your team remains responsible for exceptions, sensitive conversations, judgment-based decisions, and customer relationships.
Book a free strategy call to review your current request and response process, platform boundaries, and the practical safeguards needed for an authentic reputation workflow.
No commitment. No sales pressure. Just a clear picture of what's possible.