Hospitality businesses live and die by reviews and repeat guests. We build AI systems that automate guest communication, generate reviews, and run re-engagement campaigns — so you capture more direct bookings and spend less on OTA commissions.
The average independent hotel or vacation rental pays 15–25% in OTA commissions on every booking. Meanwhile, past guests who had a great experience are booking their next stay through Airbnb or Booking.com instead of directly with you — because there's no system to stay in touch. AI changes that equation.
We understand the hospitality business — seasonal demand, OTA dependency, review sensitivity, and the high value of repeat guests. Every system we build is designed to increase direct bookings and maximize the lifetime value of every guest.
Automated pre-arrival messages with check-in instructions, local recommendations, and upsell offers — improving guest experience before they arrive.
Automated review requests within 24 hours of checkout — when the experience is fresh and guests are most likely to leave a review.
Past guests get automated messages with exclusive direct booking rates — reducing OTA dependency and commission costs.
Automated seasonal campaigns to your past guest list generate direct bookings without OTA fees.
Direct booking inquiries get an automatic response within 5 minutes — with availability and a direct booking link.
Automated upsell messages before arrival offer room upgrades, early check-in, late checkout, and add-on services.
We assess your current booking mix, guest communication, and review volume to identify the biggest revenue opportunities.
We design a custom AI stack for your hospitality business — guest communication, reviews, and direct booking campaigns.
We build and deploy every system — typically live within 2–3 weeks of the kickoff call.
Monthly reports track direct booking rate, review volume, and revenue impact.
Free Diagnostic Tool
The AI Profit Leak Audit™ is a seven-system self-guided planning exercise. It helps you identify operational handoffs, ownership questions, and workflow gaps worth validating before selecting a tool. Any financial figure uses supplied assumptions and is not a verified loss or promised result.
The right fit depends on the workflow, the people responsible for it, customer expectations, existing systems, and the safeguards needed. A practical review should come before selecting a tool or making a financial estimate.
We map the current workflow, define approved information and escalation points, then test a focused pilot with the team that will operate it. The next step is decided from real operating feedback—not a promised result.
No. Automation can support routine, defined steps. Your team remains responsible for exceptions, sensitive conversations, judgment-based decisions, and customer relationships.
Book a free 30-minute strategy call. We'll show you exactly what a system like this would look like for your specific business — and what it would cost.
No commitment. No sales pressure. Just a clear picture of what's possible.